Store Policy

Customer Care

We want your Urban Trape experience to be simple and reliable. If you have questions about an order, product, shipping or returns, our customer support team is available to assist you. For order-related inquiries, please contact us at urbantrape@gmail.com. When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Privacy & Safety

Urban Trape respects your privacy and is committed to protecting the personal information you provide when using our website or placing an order.

Personal information may include your name, email address, billing information, shipping address and other information necessary to process your order and provide customer support.

We use customer information to process orders, provide services, communicate about orders and improve our website and customer experience.

Payment information is processed through the payment providers available at checkout. Urban Trape does not need to store your complete payment card details to process your order.

Payment Methods

Visa
Mastercard
Amex
CinaUnionPay
Jcb
iDEAL | Wero
AliPay